Shipping policy

Shipping Carriers

Orders are generally shipped via USPS or UPS.

We reserve the right to select another carrier when necessary due to shipping costs, service availability, destination restrictions, or other operational reasons.

If you have a specific carrier preference, please contact us before placing your order. We cannot guarantee that a specific carrier can be used after an order has been placed.

Shipping Time

Please refer to our Order & After-sales Policy for information regarding order processing times.

Carrier transit times are estimates and may vary depending on the destination, carrier service, weather, holidays, carrier delays, and other circumstances beyond our control.

Tracking information will be provided when available.

Shipping Upgrades

If you are concerned about loss, theft, or shipping damage, we recommend selecting an available shipping upgrade such as insurance, signature confirmation, or upgraded packaging at checkout, where available.

Shipping upgrades do not guarantee that a package will not be lost or damaged and are subject to the terms and conditions of the applicable carrier or service provider.

Lost, Damaged, or Stolen Packages

If a package is damaged, lost, or otherwise affected during transit, please contact us promptly so that we can review the situation and, where applicable, assist with a carrier investigation.

For claims involving damaged, missing, or incorrect items, the evidence requirements described in our Order & After-sales Policy apply.

Once a package has been marked as delivered according to the carrier's tracking information, we are not responsible for theft, loss, or damage occurring after delivery.

Customers are responsible for providing a secure and accurate delivery address.

Incorrect or Undeliverable Addresses

Please carefully review your shipping address before completing your order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, the customer may be responsible for the applicable return and reshipping costs.

We are not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

International Orders

We primarily ship within our listed shipping regions. If your shipping address is outside our available shipping regions and you would like to place an order, please contact us before purchasing.

International buyers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

We are not responsible for delays caused by customs clearance, inspections, or other procedures imposed by the destination country.