Order & After-sales
Order Processing
Orders are generally processed and shipped within 3–10 business days, excluding the order date, weekends, and holidays.
If an order contains a pre-order item, the entire order will generally be processed and shipped after the pre-order item becomes available.
If an item becomes unavailable after an order has been placed, we reserve the right to either issue a refund for the unavailable item or ship it separately when it becomes available.
Order Changes & Cancellations
Once an order has been placed, it cannot be canceled at the customer's request.
Once an order has been placed, we cannot make changes to the order, including changes to the shipping address, products, quantities, or shipping method.
Orders are processed and fulfilled based on the information submitted at the time of checkout. Please carefully review your order details before completing your purchase.
If we approve a customer-requested cancellation after payment has been processed, any non-refundable payment processing or transaction fees may be deducted from the refund, where applicable.
Fraud & High-Risk Orders
We reserve the right to cancel and refund orders that appear to involve fraud, unauthorized payment, payment risk, abuse of our policies, or other suspicious activity.
We may also request additional information or verification when necessary to review an order.
Package Issues & Claims
If there is an issue with your package, including damage, missing items, or incorrect items, please contact us within 3business days of the delivery date shown in the carrier's tracking information, including the delivery date itself.
For package-related claims, customers are required to provide sufficient supporting evidence, including an unedited unboxing video.
The unboxing video should show:
- The package before opening, including all sides of the package;
- The condition of the package before it is opened;
- The contents as they are removed from the package, item by item; and
- If an item is missing, the entire package and its contents should be shown to demonstrate that no additional items remain inside.
Claims without sufficient supporting evidence may be denied.
Please keep the original packaging, shipping materials, and all items until the claim has been fully reviewed and resolved.
We may also review our packing, fulfillment, and shipping records when investigating a claim.
General Information
Minor cosmetic wear may occur during transit, particularly with paper products, packaging, coatings, or other delicate stationery items.
Product colors may vary slightly depending on photographic lighting, screen settings, monitor calibration, or other display conditions.
We make reasonable efforts to keep product information, images, specifications, and availability accurate. However, occasional errors may occur.
If you have questions about a product's specifications, condition, or other details, please contact us before placing your order.
For products with individually disclosed defects or special conditions, the condition described on the product page applies specifically to that item.
Product information is provided based on the actual item available for sale. Minor discrepancies in website information do not constitute grounds for a return if they do not materially affect the product's identity, function, or disclosed condition.
Safety
Our products are stationery items. Please use them only for their intended purposes and keep them out of the reach of babies and young children.
Customer Service
For any order-related questions or issues, please reply directly to your order confirmation or shipping confirmation email so that we can locate your order and assist you more efficiently.
If you have an issue with your order, please contact us before filing a payment dispute or chargeback so that we have an opportunity to review the issue and provide assistance.