Refund policy

No Cancellations, Refunds, Returns, or Exchanges for Personal Reasons

We do not accept cancellations, refunds, returns, or exchanges due to a change of mind or personal preference.

This includes, but is not limited to, preferences regarding size, thickness, texture, feel, writing experience, color, appearance, or other similar reasons.

Please review the product information carefully before placing your order. If you have questions about a product, please contact us before purchasing.

Defective, Damaged, Incorrect, or Missing Items

If you receive an item that is defective, damaged during shipping, incorrect, or missing from your order, please contact us within 3 business days of the delivery date shown in the carrier's tracking information.

Claims are subject to our evidence requirements. Please provide an unedited unboxing video as described in our Order & After-sales Policy, together with clear photos or other information requested by us when necessary.

We will review the information provided together with our packing and shipping records to determine whether the issue is confirmed and the appropriate resolution.

For item-related concerns, we may request photos, videos, or other information showing the issue.

For confirmed defective, damaged, incorrect, or missing items, we will determine the appropriate resolution based on the specific item, its availability, and the details of the issue.

If we require an incorrect or affected item to be returned, we will provide the return instructions and, where applicable, a return shipping label.

Any affected item must be kept in its original condition and properly packaged until we provide further instructions.

If an item has been used, altered, damaged, or otherwise placed in a condition that affects its resale value, the available resolution may be affected.

Return Conditions

Returns are accepted only when specifically authorized by us.

Do not send any item back without receiving return instructions from us first. Unauthorized returns may not be accepted or refunded.

If we require an item to be returned, it must be properly packaged and returned in the condition specified by us.

If a returned item has been used, altered, damaged, is incomplete, or is otherwise not in the condition required by us, the available resolution may be affected.

If an unauthorized return or a return that does not meet our return requirements must be shipped back to the customer, the customer will be responsible for the applicable reshipping cost.

Refund Processing

Refunds are processed after the applicable issue has been reviewed and, where a return is required, the returned item has been received and inspected.

For customer-requested cancellations approved after payment has been processed, any payment processing or transaction fees, as well as any costs incurred in processing and shipping the order (e.g., original shipping charges, packaging, and other non-refundable fulfillment costs) that we are unable to recover, may be deducted from the refund.

Any fees or charges imposed by the customer's bank, credit card issuer, payment provider, or other financial institution are the customer's responsibility and will not be reimbursed by us.

Approved refunds will be issued either to the original payment method or as store credit, at the customer's choice.

Final Sale & Special-Condition Items

Items specifically identified on the product page as Final Sale, Defective, Damaged, or As-Is are sold under the condition stated on the product page and are considered final sale.

By purchasing these items, you acknowledge and accept the disclosed condition of the item, as well as the possibility of additional defects, imperfections, or condition-related issues that may not be visible or fully identifiable at the time of sale.

We are not responsible for additional defects, imperfections, or other condition-related issues discovered after purchase for items sold under these special conditions. These items are not eligible for returns, refunds, or exchanges due to their disclosed condition, additional condition-related issues, or personal preference.

Please carefully review the product description and condition information before purchasing. By adding the item to your cart and completing your purchase, you acknowledge and accept the stated condition and final-sale terms.